Sandro - Collared Wool Blend Sweater - Gray Blue - Size: 3

DEAR VALUED CUSTOMERS:

Below is some important information that may be useful to you. 

Please carefully review all attached images and videos, and read the full description before making a purchase.

ITEM CONDITION:

• This item is used - it may have scuffs or scratches. Please inspect all pictures closely before purchasing.
• No Noticeable damage noted, (please inspect all pictures carefully as it's the best representation of the item you will receive)

• The item has been cleaned and disinfected to the best of our ability.
• Research thoroughly before purchasing to ensure this item meets your needs.
• What you see is what you get - only the items shown in the listing photos are included.
• For seller protection, a UV mark has been placed on the item. This mark is invisible to the naked eye.

SHIPPING INFORMATION:

• A tracking number will be provided for all shipments via USPS, UPS, or FedEx.
• We reserve the right to select the most cost-effective or appropriate shipping service based on the flat fee listed.

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CANCELLATIONS & RETURNS:

• We offer a 30-day return policy from the date you receive the item.
• Inspect the item immediately upon delivery and contact us within 3 days if there are any issues.
• If you intend to return the item, do not use it or remove any attached retail tags.
• Contact us before initiating a return or opening a claim.

RETURN CONDITIONS:

• The item must be returned in its original box and packaging, in the same condition as when it was shipped.
• The buyer is responsible for return shipping costs.
• No full refund will be issued if:
• The item is used.
• Retail tags are removed.
• The original packaging is missing or discarded.

STORE POLICY FOR DAMAGE CLAIMS & FRAUD PREVENTION USING AI:

To ensure a fair and transparent buying experience, and due to the growing rise in digitally altered or AI-modified images being submitted during claims, the following documentation is required for any report of shipping damage:Required Evidence for Damage Claims

REQUIRED EVIDENCE FOR DAMAGE CLAIMS:

Buyers must provide the following unaltered photos taken in good lighting:

1. Four photos showing all sides of the item
   Full-frame images, not close-ups only.

2. One photo showing the item next to the original shipping label
   The label must be clearly readable.

3. Two photos of the shipping box and packaging materials
   Including visible exterior damage.

4. Close-up photos of the exact area of the claimed damage.

5. All photos must be original, unedited images uploaded directly through eBay.

Failure to provide the required evidence may result in the claim being denied in accordance with eBay and carrier policies.

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VERIFICATION & ANTI-FRAUD MEASURES:

To ensure fair handling of all cases:

• All claims are reviewed against original listing photos and packaging records.

• Images suspected to be digitally altered or AI-manipulated will be forwarded to eBay for manual inspection.

• For higher-value items, a return of the item WILL be required before any refund is issued.

• Partial refunds are not guaranteed and may be refused if the provided evidence is insufficient or inconsistent.

• If a buyer is found to have used AI to alter an image - the buyer will be reported and eBay will be contacted

AFFILIATION NOTICE:

• We are not affiliated with, employed by, or officially representing any brand or company whose products we sell.
• All items are sourced from authorized dealers and retailers.
• Photos in the listing are of the actual item you will receive.
• As we are not an authorized dealer, the manufacturers warranty may or may not apply to this product.

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Thank you for your understanding and for considering our store. If you have any questions, feel free to reach out!